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Call: (203) 574-2950
 Waterbury, CT 06708-4819
 

 

Mr Refinish Service Agreement – Disclosure – Terms – Conditions - Warranty

Preparation: Clean area and ceilings before our arrival, this will reduce the chance of anything landing in the finished coating. Customer is responsible for the cost to remove (repair) any foreign object or excess dust that lands on finished surface after the job has been completed. Please remove all loose items from room (i.e. pics, rugs, toiletries, and curtains)

Paint & Wallpaper: Protective masking paper and plastic film is used to protect the walls and ceiling from overspray. Masking tape or (Blue painters tape) is used to adhere  the paper/plastic to walls & ceilings.  Customer is responsible for the removal of the masking paper and tape from the walls 24 hours after completion of the refinishing project. Mr Refinish is not responsible for paint that may peel from the walls during the removal of masking material.

Please, take your time and be careful when removing any protective masking paper/plastic and tape.

Plumbing: We are not licensed plumbers, but we may be required to remove handles, overflow covers or any plumbing hardware in order to apply our product properly.  If we cannot remove the hardware, we will mask off to protect against overspray in order to continue the refinishing process.  Customer is responsible for replacing plumbing hardware.

Please try and have any water leaks repaired prior to our arrival.

Terms: This is a service request contract.  Payment is due and payable the day the job is completed.

We accept checks, cash, bank checks, money orders. There is a $50 returned check fee.

Make checks payable to Mr. Refinish Inc..  Final payment Acknowledges customer’s acceptance and Inspection for Quality of workmanship.

WARRANTY

WARRANTY PERIOD: (1) One Year.  Mr. Refinish Inc., warranties against the failure of adhesion of the Primer or Finish Coat, to the original consumer, during normal residential use.  Any scratching, deterioration of the glossy finish or staining over time due to usage, cleaning practices or water conditions will be considered to be normal wear and tear.  We cannot prevent dust from settling onto the newly refinished surface, as we are not working in a 100% dust free environment.  Regular cleaning will remove or make the dust particles less noticeable.  DO NOT PICK OR TRY TO REMOVE PARTICLES AS THIS MAY DAMAGE THE SURFACE.  If a slip resistant surface is installed, please use caution when entering and exiting your tub or shower.  We are not responsible for accidents.  Tubs with corrosion or rust problems will be repaired to the best of our ability.  It is impossible to cover against any future corrosion or rust problems that may occur.  There is no guarantee that a color selected by the customer for a refinishing project will match the color of existing fixtures. (ie. Toilet, sink)

Inlays: Installed with/without refinishing will carry a (3) year warranty against adhesion (glue) failure; (1) year warranty against cracks to the inlay itself

Failure of adhesion of the primer or finish coat on wall tile or grout lines (due to recessed grout lines), is not covered under this warranty and is subject to a repair charge.

Items not covered under warranty: Sinks, Floors, Tubs w/Rust or corrosion, Chip Repairs, Refinished products in Commercial or Rental Properties.

 

This warranty is subject to the following conditions:

  1. Warranty is non transferable, null and void if property is sold
  2. Damage caused by direct impact from an object that caused surface to chip or crack, either accidentally or intentionally, is subject to repair charge
  3. Maintain the care instructions listed on the receipt
  4. Do not use abrasive cleaners (SOS pads, Comet, Soft Scrub).
  5. Do not use bath mats with suction cups
  6. Stains caused by hair dyes, chemicals or rust, are not covered by this warranty, any attempt to remove or repair, would be subject to repair charge
  7. Maintain caulking where refinished tub meets tile walls
  8. Do not bathe animals, as their claws may scratch or chip the surface
  9. Pepair continuously leaking/dripping faucets
  10. Finish needs 24 hours to cure in bathrooms, at which time, masking can be removed

Repairs will be made to the best of our ability and will be subject to the following charges:

Service Charges during Warranty Period:

Repairs covered under warranty for the first 90 days: …. No Charge

Repairs covered under warranty after 90 days: ………... $65.00        

Repairs not covered under warranty:  …………………… $65.00 + Repair Charge